Ecommerce Account Manager

Job Summary

Seeking a bilingual Ecommerce Account Manager fluent in Mandarin and English, this full-time remote position will manage client relationships, support brand growth in the U.S. e-commerce market, and ensure successful fulfillment across multiple marketplaces.

Key responsibilities:

• Identify opportunities to increase GMV and develop competitive fulfillment solutions for brand partners
• Collaborate with internal teams and brand stakeholders to execute strategic initiatives and drive measurable results
• Monitor account health by tracking key performance metrics and proactively addressing issues to maintain client satisfaction

Required qualifications:

• Native Mandarin speaker with full fluency in English
• Bachelor's degree in Business, Finance, Project Management, Client Services, or a related field
• 3-5+ years of experience in e-commerce account management or customer success, preferably with brands importing from China
• Proven ability to manage client relationships in a fast-paced environment
• Strong organizational and presentation skills, capable of handling multiple priorities independently