eCommerce Account Strategist

Job Summary

Managing a portfolio of retained Strategic Programme merchants, the full-time remote eCommerce Account Strategist will ensure timely delivery of growth tasks, build strong client relationships, and collaborate with internal teams to execute development roadmaps.

Key responsibilities

• Oversee day-to-day client account management and ensure delivery of agreed growth tasks
• Collaborate with the Strategic Director to formulate ideas and understand task requirements
• Manage client feedback loops and allocate agency resources based on merchant growth roadmaps

Required qualifications

• Minimum of 2 years experience in eCommerce, either in-house or in an agency
• Hands-on technical experience with eCommerce platforms such as Shopify, Magento, or Big Commerce
• Strong understanding of analytics tools, particularly Google Analytics
• Experience in managing development roadmaps and end-to-end strategies
• Demonstrated ability to cultivate and nurture client relationships