Ecommerce Customer Experience Manager

Job Summary

A company is looking for an eCommerce Customer Experience Manager.

Key Responsibilities

• Manage and optimize multichannel customer support operations, including call center, email, live chat, and social media
• Recruit, train, and mentor customer service teams while fostering a high-performance culture
• Collaborate with operations teams to refine fulfillment policies and enhance customer satisfaction

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field; Master's degree preferred
• 5+ years of experience in customer service management, with at least 3 years in an ecommerce or retail environment
• Proven track record in managing call centers and digital support channels
• Strong knowledge of ecommerce fulfillment processes
• Proficiency in customer service software and analytics tools