eCommerce Customer Service Agent

Job Summary

A company is looking for an eCommerce Customer Service Agent to manage customer interactions and ensure a positive shopping experience.

Key Responsibilities:

• Communicate with customers about order status and provide tracking information
• Manage customer expectations, address issues proactively, and handle escalated calls
• Process orders and complete daily back-order reports to keep clients informed

Required Qualifications:

• Previous experience in a high-volume customer service role in retail, design, or manufacturing
• Good organizational skills
• Basic knowledge of Microsoft Word and Excel
• Familiarity with lighting or electrical products is a plus, but not required
• Ability to engage with customers in a friendly and professional manner