Ecommerce Customer Service Specialist

Job Summary

A company is looking for an Ecommerce Customer Service Specialist.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various channels
• Assist customers with product information, order status, returns, and exchanges
• Resolve customer complaints effectively and maintain detailed records in the CRM system

Required Qualifications

• Experience providing customer service for e-commerce companies
• Ability to work remotely in the Pacific or Mountain time zone
• Familiarity with CRM systems
• Knowledge of retail product offerings and policies
• Capability to work cross-functionally with other teams