Ecommerce Operations Manager

Job Summary

Owning the performance and clarity of the Shopify store, the full-time DTC Ecommerce Operations Lead will manage customer experience, streamline operations, and implement automation in a remote setting.

Key responsibilities

• Oversee Shopify store operations and ensure a seamless customer experience
• Audit and maintain website integrity, resolving inconsistencies and managing order fulfillment
• Develop and document standard operating procedures (SOPs) to enhance operational workflows

Required qualifications

• 2 to 5 years of experience managing Shopify store operations
• Hands-on experience with order management, fulfillment, and customer service
• Strong written communication skills, capable of simplifying complex information
• Familiarity with Shopify apps, backend systems, and troubleshooting workflows
• Proven ability to build systems and implement automation in a fast-paced environment