Ecommerce Operations Manager

Job Summary

To support a seamless direct-to-consumer experience, the full-time remote Ecommerce Operations Manager will take ownership of Shopify store operations, ensuring clarity and accuracy for customers throughout their purchasing journey.

Key responsibilities

• Manage customer experience by responding to inquiries and processing order updates
• Oversee order operations and fulfillment, resolving inventory issues and coordinating with fulfillment teams
• Audit and maintain the integrity of the Shopify store, ensuring consistent messaging and compliance

Required qualifications

• 2 to 5 years of experience managing Shopify store operations
• Hands-on experience with order management, fulfillment, and customer service
• Strong written communication skills with the ability to simplify complex information
• Familiarity with Shopify apps, backend systems, and troubleshooting workflows
• Ability to build systems and implement automation for operational efficiency