Ecommerce Operations Manager

Job Summary

Owning the performance and clarity of the Shopify store, the full-time remote Ecommerce Operations Manager will manage customer experience, streamline operations, and implement systems to enhance efficiency and accuracy in the direct-to-consumer environment.

Key responsibilities

• Take full ownership of Shopify store operations and customer experience
• Audit the website for inconsistencies and ensure clear, accurate messaging
• Build and maintain standard operating procedures (SOPs) for operational workflows

Required qualifications

• 2 to 5 years of experience managing Shopify store operations
• Hands-on experience with order management, fulfillment, and customer service
• Strong understanding of Shopify apps, backend systems, and troubleshooting workflows
• Ability to simplify complex information through strong written communication
• Proven ability to build systems and implement automation in a fast-paced environment