eCommerce Sales Manager

Job Summary

Leading a high-performing team, the full-time remote eCommerce Sales Manager will drive new customer acquisition and revenue growth while managing customer success initiatives and optimizing sales strategies for the US eCommerce portfolio.

Key responsibilities

• Lead, coach, and develop a team of Sales and Customer Success Representatives through regular performance evaluations and strategy sessions
• Own new logo and revenue targets, identifying expansion opportunities and leveraging AI tools for pipeline management
• Manage the renewal process for an assigned book of business, coordinating with cross-functional teams to enhance customer retention

Required qualifications

• Experience in outside sales, inside sales, account management, or customer success within a SaaS or subscription software environment
• Proven track record of managing or leading sales or customer success teams, with experience in coaching early-career professionals
• Strong CRM proficiency, preferably with Salesforce, and a data-driven approach to performance management
• Clear communication skills and organizational abilities to manage high-velocity sales cycles
• Familiarity with IRS information reporting, tax compliance software, or eCommerce sales motions is a plus