eCommerce Support Specialist

Job Summary

A company is looking for an eCommerce Support Specialist (East Coast).

Key Responsibilities

• Interact with customers via phone, webform, or chat to provide accurate information empathetically
• Anticipate customer needs and suggest tailored resolutions to their inquiries
• Utilize Customer Care technology platforms to assist customers and enhance their experience

Required Qualifications

• Direct experience in a service-related role
• Bachelor's Degree in relevant fields or equivalent experience
• Ability to work during core business hours (8am to 5pm EST) with flexibility for varied shifts
• High-speed internet connection and a quiet workspace
• Proficiency with technology and software platforms; Salesforce experience is a plus