Ecommerce Technical Support Specialist

Job Summary

A company is looking for an Ecommerce Technical Support Specialist.

Key Responsibilities

• Triage production support issues and collaborate with Support and Digital Technology teams
• Facilitate user acceptance testing by creating test scripts and communicating outcomes
• Monitor and resolve ecommerce failed orders, tracking system performance anomalies

Required Qualifications, Training, and Education

• High school diploma or equivalent; Associate degree preferred
• 3+ years of experience in Ecommerce Customer Service systems such as Salesforce, Sterling, and SAP
• Strong analytical skills with a focus on actionable solutions
• Ability to manage multiple projects in a fast-paced environment
• Highly organized with strong time-management skills