EDI Experience Manager

Job Summary

To support a growing Client Success Team, the full-time remote EDI Experience Manager will manage EDI inquiries, optimize support workflows, and serve as a client advocate while developing a deep understanding of EDI and Enrollment processes.

Key Responsibilities:

• Develop and maintain expertise in RCM/Clearinghouse capabilities to respond to customer inquiries effectively
• Provide ongoing support via the EDI help desk platform, addressing issues such as Clearinghouse rejections and EDI Rules
• Establish and refine processes and workflows to enhance the efficiency of the EDI team

Required Qualifications:

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
• Willingness to build technical fluency in EDI file formats and enrollment mechanics
• Highly analytical mindset with strong troubleshooting skills in software
• Proactive and self-motivated, capable of learning quickly and autonomously
• Highly proficient in MS Excel