EDI Helpdesk Representative

Job Summary

Working remotely from anywhere in the United States, the EDI Helpdesk Representative will serve as the first point of contact for healthcare providers, addressing EDI-related inquiries, troubleshooting issues, and ensuring timely resolution of provider requests.

Key responsibilities

• Answer inbound calls and respond to EDI-related inquiries from healthcare providers
• Research, troubleshoot, and resolve provider issues, escalating complex concerns as needed
• Conduct outbound follow-up communications to ensure timely resolution of provider requests

Required qualifications

• High School Diploma or GED required
• Minimum two years of experience in customer service, call center support, or a related field
• Proficiency with Microsoft Office and ability to navigate multiple systems simultaneously
• Experience in healthcare operations, provider services, or claims processing preferred
• Ability to work independently and manage competing priorities in a remote environment