EDI Helpdesk Representative

Job Summary

Supporting Montana Medicaid operations, the remote EDI Helpdesk Representative will serve as the first point of contact for healthcare providers, addressing EDI-related inquiries, troubleshooting issues, and ensuring timely resolution of provider requests.

Key responsibilities

• Answer inbound calls and respond to EDI-related inquiries from healthcare providers
• Research and resolve provider issues or escalate complex concerns to appropriate teams
• Conduct outbound follow-up communications to ensure timely resolution of requests

Required qualifications

• High School Diploma or GED required
• Minimum two years of experience in customer service or related fields
• Proficiency with Microsoft Office and ability to navigate multiple systems
• Experience in healthcare operations, provider services, or claims processing preferred
• Ability to work independently and manage competing priorities in a remote environment