EDI Level I Support

Job Summary

A company is looking for an EDI Level I Support.

Key Responsibilities

• Assist the Business Intelligence team and collect data for reports and dashboards
• Provide first-line support by logging, triaging, and tracking user-reported incidents
• Monitor database events, backups, and performance-related issues

Required Qualifications

• Associate or bachelor's degree in a technology-based field or equivalent work experience
• Formal education and relevant expertise in a professional, sales, or technical area
• Experience in ticket management, initial troubleshooting, and system monitoring
• Ability to work independently or as part of a team
• Familiarity with standardized procedures and practices in technical support