EDI Onboarding Associate
Job Summary
Supporting the Group Protection Operations Team, the full-time EDI Onboarding Associate will manage EDI onboarding and implementation projects, collaborate with stakeholders, and ensure a superior onboarding experience for customers while working remotely.
Key responsibilities
- Monitor EDI requests, ensuring timely responses and proper file formats for processing
- Act as a liaison between Account Management, internal EDI resources, and third-party partners to facilitate efficient onboarding
- Participate in pre- and post-sales calls, advising on onboarding approaches and potential automation changes
Required qualifications
- 0 - 1+ years of experience in EDI setup and automation or 1+ years in customer-facing roles within Group Protection
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to apply concepts such as probability, statistics, and modeling to practical solutions
- Bachelor's degree or equivalent work experience (4 years of experience in lieu of degree)
- Strong customer service experience
Complete Job Description
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