EDI Supervisor

Job Summary

Driving operational excellence in a remote environment, the full-time EDI Supervisor will lead and develop teams responsible for EDI processes, ensuring seamless workflows and high performance in a fast-paced service setting.

Key responsibilities

• Oversee and manage teams handling EDI processes, including weekly file feeds and escalations
• Provide coaching and mentoring to team members to enhance their skills and performance
• Collaborate with internal and external stakeholders to improve customer satisfaction and operational success

Required qualifications

• Prior supervisory experience in a service-based environment, preferably in insurance or financial services
• Background in insurance, eligibility, or benefits administration; EDI experience is a plus
• Proven ability to develop and mentor teams, managing performance and resolving conflicts
• Strong operational expertise in managing complex workflows and improving team efficiency
• Comfortable with technology and system administration; experience with EDI and IT projects is advantageous