eDiscovery Client Services Manager

Job Summary

Managing client relationships and leading the Client Services team, the full-time remote eDiscovery Client Services Manager will oversee project management, ensure client satisfaction, and drive service delivery excellence in a fast-paced environment.

Key responsibilities

• Lead the hiring, training, and development of the Client Services team while ensuring overall team success and customer satisfaction
• Act as the primary liaison with key client representatives, managing service delivery and addressing project-related issues
• Coordinate project initiatives, drive process improvements, and maintain communication regarding project objectives and client deliverables

Required qualifications

• 5-7 years of experience in eDiscovery or litigation support roles within law firms, corporate legal departments, or eDiscovery service providers
• Demonstrated leadership and staff development skills with a focus on motivating team members
• Proven ability to manage multiple simultaneous projects effectively
• Strong understanding of the Electronic Discovery Reference Model and related legal document review requirements
• Bachelor's degree; graduate degrees such as JD or MBA and relevant certifications are preferred