Education Coordinator

Job Summary

Providing operational and administrative support, the part-time Education Coordinator will manage member support requests, assist with Learning Management System (LMS) operations, and facilitate group enrollment processes, working either remotely or onsite in Schaumburg, IL.

Key responsibilities

• Serve as the centralized point of contact for education-related member support requests, managing Jira tickets and ensuring timely responses
• Coordinate group enrollment operations and assist with onboarding tasks for institutional clients
• Track and report metrics related to member support activities, identifying trends and opportunities for process improvement

Required qualifications

• Associate's degree preferred
• Minimum of 2 years of related experience in administrative, operations, customer support, or education program coordination
• Experience with Learning Management Systems (LMS) and ticketing platforms such as Jira preferred
• Proficiency in Microsoft Office and familiarity with data tracking and reporting tools
• Strong organizational and time management skills with attention to detail