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Education Software Support Coordinator
Job Summary
A company is looking for an Education Software Support Coordinator to provide support for web-based student management software in K-12 School Districts.
Key Responsibilities:
- Learn and act as a support resource for the company's products and customer help desk system
- Resolve an average of 10 - 15 support calls daily with quick response and resolution times
- Ensure timely handling of customer support calls and minimize escalation to external resources
Required Qualifications:
- Experience working in a school district or educational environment
- Ability to work independently and collaboratively under pressure
- Strong organizational skills to manage multiple tasks effectively
- Familiarity with web-based software or technical support roles is preferred
- Availability to handle after-hours support calls as necessary
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COMPLETE JOB DESCRIPTION
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