Education Software Support Coordinator

Job Summary

A company is looking for an Education Software Support Coordinator to provide support for web-based student management software in K-12 School Districts.

Key Responsibilities:

• Learn and act as a support resource for the company's products and customer help desk system
• Resolve an average of 10 - 15 support calls daily with quick response and resolution times
• Ensure timely handling of customer support calls and minimize escalation to external resources

Required Qualifications:

• Experience working in a school district or educational environment
• Ability to work independently and collaboratively under pressure
• Strong organizational skills to manage multiple tasks effectively
• Familiarity with web-based software or technical support roles is preferred
• Availability to handle after-hours support calls as necessary