Education Software Support Specialist

Job Summary

A company is looking for a Student Information Systems Software Support specialist.

Key Responsibilities:

• Learn and act as a support resource for web-based student management software
• Resolve an average of 10 - 15 support calls per day with quick response and resolution times
• Ensure timely handling of customer support calls and minimize escalation to external resources

Required Qualifications:

• Experience in education or a related field
• Ability to work independently and collaboratively within a team
• Proficiency in troubleshooting software issues
• Capacity to manage multiple tasks under pressure
• Availability to handle after-hours support calls as needed