EHR Helpdesk Analyst

Job is Expired

Location: Remote

Compensation: Hourly

Reviewed: Tue, Jun 03, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Temporary

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for an EHR Helpdesk Analyst to provide technical support for the Epic electronic health record system in a remote setting.

Key Responsibilities

Provide support for Epic applications and troubleshoot related issues
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs)

Required Qualifications

Minimum of 2 years providing Epic technical support in a healthcare or clinical environment
Proficient with ServiceNow or other enterprise ticketing systems
In-depth understanding of EHR platforms, including Epic and Cerner
Experience supporting Epic applications such as Ambulatory and Inpatient
Basic remote desktop support experience for computers and peripherals

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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