EHR Helpdesk Analyst

Job Summary

Providing advanced technical support for the Epic Electronic Health Record (EHR) system, the full-time EHR Helpdesk Analyst will serve as the primary contact for users, resolving application issues and managing incidents remotely for a duration of 12 months.

Key Responsibilities

• Provide technical support for Epic applications, workflows, and access management issues
• Troubleshoot complex Epic application and workflow issues while serving as the first point of contact for support requests
• Monitor ServiceNow queues to resolve incidents within defined SLAs and assist with user provisioning and security assignments

Required Qualifications

• Minimum 2 years of experience providing Epic technical support in a healthcare or clinical environment
• Minimum 2 years of experience with ServiceNow or other enterprise ticketing systems
• Minimum 2 years of experience supporting EHR platforms such as Epic, Cerner, or Allscripts