Eligibility and Member Support Specialist

Job Summary

A company is looking for an Eligibility & Member Support Specialist.

Key Responsibilities

• Research and resolve client challenges related to member management in collaboration with brokers and employers
• Identify root causes of discrepancies and develop resolution plans for eligibility and billing issues
• Build strong relationships with clients and coordinate communications to ensure exceptional customer experience

Required Qualifications

• College degree or equivalent experience preferred
• 3-5 years of experience in financial services, product compliance, or group benefits operations
• Strong analytical skills and intermediate proficiency with MS Office applications
• Customer-centric mindset with demonstrated time management and organizational skills
• Expert knowledge of Workforce Benefits platforms and systems is preferred