Email Marketing Technical Support

Job Summary

To support a growing digital marketing company, the full-time Technical Support (Email Marketing) professional will assist customers with troubleshooting email marketing issues, resolving account inquiries, and guiding users in navigating the platform, all while working remotely.

Key responsibilities

• Provide Tier 1/2 support for email marketing concerns via chat and email
• Investigate account-related inquiries and troubleshoot delivery and performance issues
• Guide customers in understanding product features and optimizing their experience

Required qualifications

• At least 1 year of experience in Digital Marketing
• Familiarity with software/platforms such as Jira, GoDaddy, and Slack
• Experience with SaaS email marketing platform troubleshooting
• Proficient in working with Excel/CSV or other data files
• Strong typing skills and command of English grammar for written communication