Email Operations Support Analyst

Job Summary

A company is looking for an Operations Support Analyst (Contractor) to support email deliverability operations.

Key Responsibilities

• Monitor and triage email delivery issues reported through Salesforce support cases
• Utilize SendGrid tools to identify and resolve blocked email addresses
• Track email delivery failures and maintain logs for reporting and analysis

Required Qualifications

• 1+ year of experience in customer service, email administration, IT helpdesk, or technical support
• Comfortable navigating web-based administrative dashboards and tools
• Reliable internet connection and able to work standard U.S. business hours