Email Operations Team Manager

Job Summary

Driving strategic email initiatives, the full-time remote Email Operations Team Manager will oversee email-channel-driven revenue, manage a team of specialists, and coordinate multi-channel marketing efforts to enhance customer retention and engagement.

Key responsibilities

• Own email-channel-driven attributed revenue and set the strategic direction for email contributions to customer lifetime value and retention
• Manage and develop the email marketing team, ensuring alignment of daily tasks with strategic lifecycle goals
• Define and implement actionable segmentation logic based on behavioral data and predictive models to optimize email performance

Required qualifications

• 5+ years of experience in email marketing, retention marketing, or lifecycle marketing, preferably in B2C or B2B SaaS/subscription products
• Proven track record of managing end-to-end email and retention/lifecycle programs, including strategy, journey design, and KPI ownership
• Hands-on experience with major marketing automation or email platforms such as Braze, Klaviyo, or HubSpot
• Strong analytical skills with experience in using data for segmentation and lifecycle insights
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent practical experience