Email & SMS Account Manager

Job Summary

A company is looking for an Email & SMS Account Manager with an eCommerce focus.

Key Responsibilities

• Lead client communication and retention strategy for multiple accounts
• Develop creative campaign concepts and manage execution with design and copy teams
• Conduct account audits and optimize email and SMS flows based on performance metrics

Required Qualifications

• 1+ years of eCommerce retention marketing experience
• Proven ability to manage 8-10 client accounts simultaneously
• Prior experience with Klaviyo or similar ESPs at an advanced level
• Strong portfolio of full-funnel email and SMS campaigns
• Strong understanding of eCommerce metrics and their influence on retention