Embedded Customer Success Manager

Job Summary

A company is looking for an Embedded Customer Success Manager.

Key Responsibilities

• Manage a portfolio of embedded customers, focusing on renewals and net revenue retention
• Guide customers through product launch and enablement, ensuring successful adoption of the platform
• Advise customers on integration product strategy and collaborate with internal teams to advocate for customer needs

Required Qualifications

• 5+ years of experience in customer success, technical account management, consulting, or product management in a SaaS or iPaaS environment
• Experience with software companies or in an embedded/OEM partnership context is a strong plus
• Solid understanding of the software development lifecycle and ability to engage with technical audiences
• Demonstrated track record of meeting renewal and expansion targets
• BS/BA or equivalent practical experience