Embedded Systems Support Engineer
Job Summary
Providing advanced technical support for mission-critical embedded systems, the contract Embedded Systems Product Support Engineer will work remotely to diagnose and resolve complex technical issues across various platforms, ensuring customer satisfaction and effective communication throughout the resolution process.
Key responsibilities
- Investigate, reproduce, diagnose, and resolve technical issues across operating systems, hardware, software, and networking
- Manage technical escalations and critical customer cases while documenting issue histories and technical findings
- Collaborate with cross-functional teams to coordinate resolution efforts and improve support processes
Required qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related technical discipline preferred
- Experience with embedded systems, RTOS, Linux, and platform engineering
- Strong knowledge of Embedded Linux, including kernel, Yocto, and networking
- Proficiency in C/C++ and scripting languages such as Python
- Experience in customer-facing troubleshooting and technical support roles
Complete Job Description
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