Emergency Response Associate

Job Summary

Answering incoming calls and alarms from elderly and medically at-risk individuals, the part-time hourly Emergency Response Associate will coordinate appropriate assistance while ensuring a high level of customer service and maintaining accurate subscriber data.

Key responsibilities

• Respond to calls and alarms by identifying the type of help required and coordinating timely assistance
• Ensure professional interactions with subscribers and maintain high customer service standards
• Perform off-phone tasks, including data entry and troubleshooting maintenance alarms

Required qualifications

• High school diploma or equivalent required; GED evidence required
• Previous call center or customer service experience preferred
• Fluency in English with excellent verbal communication skills
• Proficient in computer and Microsoft Windows skills, including navigating multiple systems
• Compassion and empathy for elderly and medically at-risk individuals are highly desirable