Emergency Response Associate

Job Summary

Answering incoming calls and alarms from elderly and medically at-risk individuals, the part-time hourly Emergency Response Associate will triage needs and coordinate appropriate assistance while working remotely from Florida.

Key responsibilities

• Respond to calls and alarms by identifying required assistance and coordinating timely support according to protocols
• Ensure professional and caring customer interactions to maintain high levels of service
• Update Subscriber data accurately in the data management system and perform off-phone tasks as needed

Required qualifications

• High school diploma or equivalent required; GED evidence required
• Experience in call center or customer service roles with a professional telephone manner
• Fluency in English with excellent verbal communication skills
• Proficient in computer and Microsoft Windows skills, including navigating multiple systems
• Demonstrated compassion and empathy for elderly and medically at-risk individuals