Emergency Response Coordinator

Job Summary

A company is looking for a part-time clerical position focused on responding to emergency calls from elderly and medically-at-risk individuals.

Key Responsibilities

• Respond to incoming calls/Alarms, triaging needs and coordinating appropriate assistance
• Ensure professional and caring customer interactions to maintain high service levels
• Update Subscriber data in the management system and troubleshoot service issues as needed

Required Qualifications

• High School diploma or equivalent required (GED)
• Experience in a Call Center or Customer Service environment
• Basic Computer and Microsoft Windows skills
• Ability to maintain composure in stressful situations
• Professional work environment with reliable internet access and a distraction-free workspace