Emergency Response Coordinator

Job Summary

A company is looking for a Remote Call Center Representative.

Key Responsibilities

• Respond to incoming calls from elderly and medically-at-risk individuals, triaging their needs and coordinating appropriate assistance
• Ensure professional and caring customer interactions, maintaining high levels of customer service
• Update Subscriber data in the management system and perform off-phone tasks as required

Required Qualifications

• High School diploma or equivalent (GED) required
• Experience in a Call Center or Customer Service role
• Basic computer skills and proficiency in Microsoft Windows
• Ability to maintain composure in stressful situations
• Professional work environment with reliable internet access for remote positions