Emergency Response Coordinator

Job Summary

A company is looking for a Call Center Representative to respond to incoming calls from elderly and medically-at-risk individuals and coordinate appropriate assistance.

Key Responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance
• Ensure all customer interactions are professional and caring, maintaining a high level of customer service
• Update Subscriber data accurately in the data management system and troubleshoot service issues as needed

Required Qualifications

• High School diploma or equivalent required (GED)
• Experience in Call Center or Customer Service
• Basic Computer and Microsoft Windows skills
• Satisfactory background check and CORI check
• Professional work environment with reliable internet access for remote positions