Emergency Response Coordinator

Job Summary

A company is looking for a Clerical Remote Support Specialist.

Key Responsibilities

• Respond to incoming calls from elderly and medically-at-risk individuals and triage their needs for appropriate assistance
• Ensure professional and caring customer interactions while maintaining high customer service standards
• Update Subscriber data in the data management system and perform off-phone tasks as required

Required Qualifications

• High School diploma or equivalent (GED) required
• Experience in Call Center or Customer Service
• Basic Computer and Microsoft Windows skills
• Professional and courteous telephone manner
• Satisfactory background check and CORI check