Emergency Response Coordinator

Job Summary

A company is looking for a Call Center Representative.

Key Responsibilities

• Respond to incoming calls from subscribers, triaging their needs and coordinating appropriate assistance
• Ensure professional and caring customer interactions, maintaining a high level of customer service
• Update subscriber data accurately in the data management system and perform off-phone tasks as needed

Required Qualifications

• High School diploma or equivalent required (GED)
• Experience in a call center or customer service environment
• Basic computer skills and familiarity with Microsoft Windows
• Compassion and empathy for the elderly and medically at-risk individuals
• Ability to maintain composure in stressful situations