Emergency Response Coordinator

Job Summary

To support the needs of elderly and medically-at-risk individuals, the full-time Emergency Response Coordinator will answer incoming calls, triage assistance requests, and ensure timely coordination of care while maintaining high customer service standards.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure professional and caring interactions with customers, maintaining a high level of service
• Update Subscriber data accurately in the data management system and troubleshoot service issues as needed

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service role
• Fluency in English with excellent verbal communication skills
• Basic computer and Microsoft Windows skills
• Demonstrated compassion and empathy for the elderly and medically at-risk individuals