Emergency Response Coordinator

Job Summary

To provide timely assistance to elderly and medically-at-risk individuals, the full-time Emergency Response Coordinator will answer incoming calls, triage needs, and coordinate appropriate responses while ensuring a high level of customer service.

Key responsibilities

• Respond to incoming calls by identifying the type of help required and coordinating timely assistance according to established protocols
• Ensure professional and caring interactions with customers, resulting in high customer satisfaction
• Update Subscriber data accurately in the data management system and troubleshoot any service issues as needed

Required qualifications

• High School diploma or equivalent (GED) required
• Experience in a call center or customer service role
• Fluency in English with excellent verbal communication skills
• Basic computer skills, including proficiency in Microsoft Windows
• Compassion and empathy for the elderly and medically at-risk individuals are highly desirable