Emergency Technical Support Representative

Job Summary

Seeking empathetic and customer-focused individuals, the part-time Emergency Technical Support Representative will provide urgent assistance during disasters by handling inbound calls, troubleshooting technical issues, and guiding customers to necessary support remotely.

Key responsibilities

• Serve as the first point of contact for customers needing disaster response support
• Handle inbound calls with professionalism and empathy while documenting customer interactions
• Troubleshoot basic technical issues and assist customers with navigating online platforms

Required qualifications

• High School Diploma or equivalent required; additional education in a technical field is a plus
• Minimum of 1 year experience in customer service or technical support roles
• Prior experience handling inbound customer calls preferred
• Strong proficiency in web-based applications and standard computer systems required
• Experience in urgent or crisis-related customer support situations is an advantage