Employee Benefits Account Specialist

Job Summary

A company is looking for a Dedicated Account Specialist-Employee Benefits.

Key Responsibilities

• Act as the liaison between the policyholder and the company, addressing inquiries related to claims and coverage
• Independently manage claim processes and coordinate with employees on filing claims
• Develop relationships with HR, Benefits, and Payroll staff, and create process improvements for customer experience

Required Qualifications

• Bachelor's degree in Business or related field preferred
• 3+ years of experience in voluntary benefits within the insurance industry
• Ability to handle sensitive personal situations with discretion
• Strong organizational skills to manage diverse customer needs and changing priorities
• Experience in analyzing and applying benefit contract provisions to complex situations