Employee Benefits Advocate

Job Summary

Providing high-quality service to employees and members, the remote Employee Benefits Advocate will manage inquiries related to medical, dental, vision, life, and disability plans while supporting account service teams with claim inquiries and administrative tasks.

Key responsibilities:

• Answering phones and responding to emails regarding employee benefits
• Timely follow-up with members to ensure satisfaction
• Collaborating with team members and account service teams on various tasks

Required qualifications:

• Experience with medical, dental, vision, life, and disability plans
• Background in handling benefit claims
• Strong computer skills, particularly in Microsoft Office; BSwift experience is a plus
• Customer service experience is essential