Employee Benefits Advocate

Job Summary

Seeking a full-time Employee Benefits Advocate to work remotely, who will manage inbound calls regarding employee benefit enrollment, ensuring accurate responses and compliance while providing exceptional customer service.

Key responsibilities

• Answer a wide range of inbound calls professionally and positively in support of clients
• Document call details accurately and respond thoroughly to caller inquiries
• Ensure compliance and accountability for the entire process from receipt of work to resolution

Required qualifications

• Prior experience in service center or customer service roles is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred
• Strong customer-centric mindset and exceptional phone etiquette
• Comfortable with technology and a competitive team player
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) are required