Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls regarding employee benefit enrollment, the full-time remote Employee Benefits Advocate will ensure compliance, document inquiries, and provide solutions in a positive and professional manner.

Key responsibilities

• Answer a wide range of inbound calls related to employee benefits and provide accurate information
• Document call details thoroughly and ensure timely processing of inquiries
• Collaborate with team members to resolve issues and maintain a high level of customer service

Required qualifications

• Prior experience in service center or customer service roles is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred
• Strong customer-centric mindset and exceptional phone etiquette
• Comfortable with technology and able to work under general supervision
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) are required