Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls regarding employee benefit enrollment, the full-time Employee Benefits Advocate will work remotely, ensuring compliance and providing accurate responses to inquiries while maintaining a customer-centric approach.

Key responsibilities

• Answer a broad range of inbound calls in a professional and positive manner
• Document call details accurately and respond thoroughly to caller inquiries
• Ensure compliance and accountability throughout the entire process from receipt of work to resolution

Required qualifications

• Prior benefit administration or customer service experience is preferred
• Strong customer-centric mindset and exceptional phone etiquette
• Comfortable with technology and a competitive team player
• Strong interpersonal skills to succeed in various opportunities
• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload) are required