Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls regarding employee benefit enrollment, the full-time Employee Benefits Advocate will work remotely to provide accurate responses, ensure compliance, and document interactions effectively.

Key responsibilities

• Answer a wide range of inbound calls in a professional and positive manner
• Document call details accurately and respond thoroughly to caller inquiries
• Ensure compliance and accountability in processing transactions from receipt to resolution

Required qualifications

• Service Center and/or Customer Service experience is required
• Prior benefit administration or insurance experience is preferred but not required
• Strong customer-centric mindset and interpersonal skills
• Comfortable with technology and a competitive team player
• Exceptional phone etiquette and communication skills