Employee Benefits Advocate

Job Summary

Supporting clients through inbound calls, the full-time Employee Benefits Advocate will assist with employee benefit enrollment inquiries while working remotely during designated shifts from Monday to Friday.

Key responsibilities

• Answer a wide range of inbound calls professionally and positively, addressing client inquiries
• Document call details accurately and ensure compliance with processing procedures
• Collaborate with team members to resolve issues and maintain accountability throughout the process

Required qualifications

• Prior experience in benefit administration, insurance brokerage, or insurance provider preferred
• Customer service experience is required, particularly in a service center environment
• Strong customer-centric mindset with excellent phone etiquette
• Comfortable with technology and a team-oriented approach
• Ability to maintain high standards of communication and interpersonal skills