Employee Benefits Advocate

Job Summary

Supporting clients through employee benefit enrollment calls, the full-time Employee Benefits Advocate will provide assistance remotely, ensuring compliance and thorough documentation while delivering exceptional customer service.

Key responsibilities

• Answer a wide range of inbound calls related to employee benefits in a professional and positive manner
• Document call details accurately and respond thoroughly to caller inquiries
• Collaborate with team members to resolve issues and ensure timely processing of transactions

Required qualifications

• Prior experience in service center or customer service roles is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred but not mandatory
• Strong customer-centric mindset and exceptional phone etiquette
• Comfortable with technology and able to work in a remote environment
• Ability to work under general supervision following established procedures