Employee Benefits Advocate

Job Summary

Seeking a full-time Employee Benefits Advocate to support clients by managing inbound calls regarding employee benefit enrollment in a remote environment, ensuring compliance and providing accurate information while maintaining a positive customer experience.

Key responsibilities

• Answer a wide range of inbound calls professionally and positively while documenting call details
• Respond accurately to inquiries and ensure compliance in all processing areas
• Take accountability for the entire process from receipt of work to resolution

Required qualifications

• Prior experience in benefit administration, insurance brokerage, or insurance provider preferred
• Experience in a Service Center or Customer Service role is required
• Strong customer-centric mindset and interpersonal skills
• Comfortable with technology and a competitive team player
• Exceptional phone etiquette and communication skills