Employee Benefits Call Center Representative

Job Summary

A company is looking for an Employee Benefits Customer Contact Center Representative.

Key Responsibilities

• Answer inbound calls and assist customers with their needs, building trust and rapport
• Process new claim intakes and inquiries while collaborating with the Claims team as necessary
• Capture customer information and follow up to ensure service issues are resolved

Required Qualifications

• High School Diploma or GED
• 3+ years of customer service experience
• Proficiency with basic computer functions and navigating multiple systems
• Strong learning agility and adaptability in a fast-paced environment
• Bi-lingual opportunities available